Customer proof
Google review requests for tradies
Ask every eligible customer for honest feedback at a consistent point after the job, without incentives, rating filters or pressure.
Review requests support a tradie business when they create recent, genuine proof for local customers. The process should make it easier to comment, not manipulate what the customer says. Google allows businesses to request reviews from people with a genuine experience, but prohibits incentives, selective requests for positive feedback and discouraging negative reviews.
Start with an eligible completed job
The safest trigger is a clearly completed service, such as a job marked complete or an approved final invoice. The customer must have had a real experience with the business. Internal tests, staff, suppliers and people without a genuine customer experience should not enter the request list.
Define the trigger before any message is activated. If the business cannot reliably tell whether a job is complete, the request should wait for a person to approve it. A sale or onboarding event should never publish the workflow automatically.
Use the same neutral request
Every eligible customer should receive the same opportunity to leave honest feedback. Do not ask only customers thought to be happy. Do not use a survey score to send satisfied customers to Google while diverting others into a private form. That is review gating and conflicts with Google's policy against selectively soliciting positive reviews.
A plain request can identify the business, mention the completed job and invite an honest review through the official Google link. It should not ask for five stars, suggest wording or offer a discount, prize or other benefit.
Keep Australian messaging controls in place
If the request is sent by SMS or email, the business must confirm the applicable consent basis, identify itself correctly, include current contact details and provide a working unsubscribe method where required. ThreeDayAI keeps review messaging inactive until provider, consent, wording, opt-out and end-to-end checks are complete.
For branded SMS, businesses should also confirm their Sender ID arrangements with their messaging provider. Since 1 July 2026, unregistered branded Sender IDs in Australia are labelled “Unverified”. This is separate from the content and consent obligations that apply to the message itself.
Choose a restrained cadence
One request shortly after completion is a sensible starting point. The included plan sends one neutral request per eligible completed job, with no automatic sequence of review-chasing reminders. More messages do not guarantee more reviews and can damage trust.
The workflow must stop on a reply, opt-out, known review or manual safety flag. A person should review unusual cases, complaints and uncertain job status. Public replies to reviews should remain professional and protect customer privacy.
Use Google's own request link
A verified Google Business Profile can create a direct review link or QR code. Share that official destination rather than asking customers to search for the business and guess which listing is correct. Google also recommends valuing balanced feedback and replying constructively where useful.
Review policies can change. Before activating a workflow, recheck Google's Maps content policy and Business Profile review guidance. For Australian messaging, check the ACMA spam guidance and current SMS Sender ID Register information.
What a good result looks like
A good system is consistent, honest and easy to stop. Eligible customers receive a neutral request after a verified job. The link is correct. Opt-outs and replies halt the flow. Nobody is filtered by expected sentiment, and a person remains responsible for complaints and exceptions.
The ThreeDayAI Tradie Growth Plan includes managed honest review requests, subject to these activation checks. It does not guarantee a number of reviews, a rating or a search ranking.
Build recent proof without review gating
See how honest review requests fit beside the website and lead follow-up system in the Tradie Growth Plan. Eligible new customers pay A$97 for the first month including GST, then A$297 per month including GST.
Review the service