A call is missed
The agreed call path detects that the call was not answered rather than leaving the customer with silence.
Missed-call follow-up
Keep missed callers warm until you can call back.
When you cannot answer, the caller receives a short text from your business. They know the call was seen, and you get breathing room to respond when it is safe.
- Managed setup
- Monthly billing
- No fixed term
Included serviceMissed-call text-back
What it does
Stay in the running when you cannot pick up.
Customers often call while you are driving, working with a client or halfway through a job. If they reach silence, it is easy for them to move straight to the next business.
Missed-call text-back acknowledges the call quickly and sets a clear expectation that you will follow up. It does not pretend a person has replied, and it does not replace the real callback. It simply gives the lead a reason to wait.
- Let callers know their call has been seen
- Keep the lead warmer until you can respond
- Reduce the chance of silence sending them elsewhere
- Keep the message and later replies in your lead workspace
Included in the A$397/mth Tradie Growth PlanThe text-back works with your new lead alerts and unified inbox, so the follow-up stays connected.
How it works
A quick acknowledgement, then a real callback.
A short text is sent
The caller receives a practical acknowledgement from your business based on the setup you approve.
You call back
You see the lead and continue the real conversation when you are free to give it proper attention.
Common questions
Straight answers about missed-call text-back.
Does the text pretend to be a person?
No. The message is a clear business acknowledgement. It should set an honest expectation and make the next step easier.
Can I choose the wording and timing?
Yes. The practical message and operating window are confirmed during onboarding before the service is activated.
Will this answer every customer question?
No. Its job is to acknowledge the missed call and keep the lead warm. You still handle the real conversation and quote.
Does it work on its own?
It is provided as part of the complete plan, where missed calls, lead alerts and replies can be managed together.
Fewer silent missed calls
Give every caller a clear sign that you will get back to them.
Pair fast acknowledgement with one place to see the lead and continue the conversation.