Website plan terms.

1. Parties and agreement

This agreement is between ThreeDayAI, ABN 15 381 436 058, of Melbourne, Victoria, Australia, referred to as “ThreeDayAI”, “we”, “us” or “our”, and the person or business identified in the Stripe Checkout record, referred to as “you” or “your”.

You enter this agreement when you select “Start for A$290/month” after being shown the link to these terms and then complete the first payment. If Stripe also asks you to confirm the terms, that confirmation applies as well. If you accept for a business or other organisation, you confirm that you have authority to bind it. Your Checkout record and our acceptance record identify this version and its file hash.

This document and the details recorded in Checkout are the entire agreement for the Website plan. Any change to this agreement must be confirmed in writing by both parties, except for a price change made under section 12.

2. Plan, price and start date

• There is no separate website build, quick-quote widget or alert fee, fixed minimum term or multi-month upfront charge.
• The first A$290 payment activates the plan, starts month one and authorises us to begin the full website work.
• The plan renews monthly until either party ends it under section 24.
• The free preview, if we provide one before purchase, is for evaluation only. It is not the completed website and the paid service begins only when Checkout is completed.

3. Included initial website build

The plan includes one initial business website build without a separate build fee. We will agree the practical brief with you, including the page structure, content priorities, calls to action, visual direction, one quick-quote widget, one destination inbox for website enquiries and, if you choose owner text alerts, one nominated Australian mobile controlled by an authorised owner or manager.

After payment is verified, the secure setup page asks for the non-secret business, contact, service, service-area, public proof, asset-handoff, enquiry-routing, lead-alert choice, launch-change, approval and communications choices reasonably needed to start. The page saves completed sections to the client record matched to the email used in Stripe so you can resume the handover. A public business email or alert mobile entered in the form does not replace or alter that verified payment identity.

The included build is intended for a local service business website. Unless we agree otherwise in writing, it does not include ecommerce, a customer portal, a custom application, paid advertising management, paid photography, a full brand identity project, complex membership features, paid third-party licences, a large content production project, extra widgets or recipients, a complex conditional form, custom CRM sync, appointment booking flow or custom message routing.

The included build is not a cash credit and cannot be transferred or exchanged. A request outside the agreed brief may require a separate written quote.

4. Website delivery and acceptance

The first A$290 payment starts the full website build and month one. We will begin once we have the practical brief, accurate business details, content decisions, domain access, approvals and other inputs reasonably needed to perform the work.

After the agreed prelaunch alterations are complete and you give final approval, we will launch the website within three business days, provided payment remains confirmed and all required details and domain access remain available. The quick-quote widget and tested email route may form part of that website launch. SMS alert activation remains subject to section 13. Nothing launches automatically and silence is never approval. For this commitment, a business day excludes Saturdays, Sundays and public holidays in Victoria.

If a circumstance described in section 17 or 26 prevents launch, the three-business-day period pauses for the time reasonably affected and resumes when the blocker is resolved. We will tell you promptly about a known blocker and give you an updated expected launch date. Any other delivery estimate remains an estimate unless we expressly agree in writing that it is a fixed deadline.

We will give you a reasonable opportunity to review the website before launch. Please identify any material departure from the agreed brief within five business days after we ask for final review. We will correct an identified material departure within a reasonable time. This review period does not limit a right or remedy that cannot lawfully be excluded, or an issue that could not reasonably have been identified during review.

The initial build is accepted only when you approve it and ask us to launch it. If you do not respond within ten business days after a final review request and a reminder, we may pause the build until you respond. We will not launch the website or treat silence as approval.

5. Ongoing website service

While the plan is active and paid, the monthly website service includes:

• managed website hosting, content delivery, SSL and deployment;
• availability and error monitoring, with reasonable incident response;
• security, platform and dependency maintenance for the managed site;
• versioned releases and recovery from a known-good release where reasonably practicable;
• operation, reasonable spam protection, monitoring and testing of the agreed website enquiry form, quick-quote widget, email route and enabled SMS alert route;
• one small improvement cycle per month, up to 30 minutes of implementation, for an agreed copy, image, hours, form, layout, conversion, accessibility, search or content refinement;
• a quarterly performance, conversion and search health review; and
• an annual visual and content health refresh.

Unused improvement time does not accrue or convert to credit. Larger new pages, features, integrations, campaigns, photography, copywriting projects or redesigns require a separate written scope or another service plan.

6. Website enquiries and email delivery

You nominate one existing business email address to receive enquiries from the managed website form and quick-quote widget. We configure the route to deliver the complete formatted submission to that address, set the visitor's email as the reply address where appropriate, apply reasonable spam protection, monitor delivery and test a real submission before launch.

Email is the primary delivery record for New Lead Text Alert. If the SMS allowance is reached or the messaging provider is unavailable, email delivery continues subject to the website and email providers being available. You must monitor the nominated inbox and must not rely only on an SMS alert.

You are responsible for monitoring and replying from that inbox. We do not promise that every submission will be legitimate, complete, wanted or free of spam, and we do not guarantee any particular number or quality of enquiries.

7. Managed communications workspace

We operate one client-isolated communications workspace behind the scenes to provide New Lead Text Alert, the included missed-call text-back and honest review follow-up. The workspace is limited to the functions described in this agreement. It is not a general CRM licence, a general-purpose customer database, an app for your staff, or an included seat in a third-party platform.

We will agree a practical way to receive the minimum enquiry, caller and completed-job information needed for these functions. A custom integration, historical data clean-up, bulk campaign, sales pipeline, appointment system, live chat, chatbot conversation, conversational messaging service, AI receptionist, lead qualification, emergency dispatch, appointment booking or staff workflow is not included unless separately agreed in writing. Replying to an owner alert does not necessarily contact the prospect.

You retain your rights in customer and business data you provide. You authorise us and our providers to process that data only as reasonably needed to deliver, secure, support and administer the plan.

8. Managed Australian number and missed-call text-back

Subject to provider availability, regulatory approval and successful setup, the plan includes the ordinary monthly rental of one managed Australian-capable number for the included communications functions. We may connect, port or forward an existing business number where the provider permits it and we agree the method with you. Porting, call-forwarding, voice usage, carrier and other number-related charges are not included unless we expressly confirm otherwise in writing.

After setup and testing, the service sends one short acknowledgement text when the configured service identifies a missed inbound call. We configure a repeat-call suppression window so repeated missed calls from the same number do not intentionally trigger duplicate texts within that window. The acknowledgement identifies your business, explains that the call was missed and provides a clear “Reply STOP” opt-out. It does not conduct a sales conversation or replace your responsibility to return the call.

We will not activate missed-call text-back until the number and call routing work, the provider and regulatory requirements are satisfied, you have approved the message, a lawful consent basis is documented, opt-out handling works, and a real end-to-end test passes. You must give us accurate consent information, keep evidence of consent where required, respect opt-outs, and tell us promptly if the lawful basis or call handling changes.

The service depends on caller ID, the telephone network, call routing, voicemail and the messaging provider. We do not guarantee that every call will be identified correctly or that every text will be delivered. We may pause messaging immediately where delivery would be unlawful, unsafe, non-compliant, abusive or contrary to a provider rule.

9. New Lead Text Alert

The included quick-quote widget asks a website visitor for structured details reasonably needed to respond, such as their name, contact details, suburb and a short job description. The complete submission is sent to the nominated business inbox. If you choose owner SMS alerts and activation checks pass, a concise summary is also sent to one nominated authorised owner or manager mobile. You follow up using the contact details in the email submission.

The owner SMS is an additional operational alert, not the complete enquiry record. To reduce privacy exposure and SMS usage, it may contain only a name, suburb, contact number and shortened job summary. The full submission remains in email. The nominated mobile is not published on the website and remains separate from the managed sending number.

New Lead Text Alert is not live chat, an automated conversation, an AI receptionist, lead qualification, emergency dispatch or a guarantee of a lead. It is not continuously monitored by ThreeDayAI and must not be used for emergencies. Submissions may be delayed, duplicated, incomplete, false or spam, and an email or SMS may be delayed or not delivered. We do not promise that an alert is instantaneous.

We will not activate owner SMS alerts until the nominated inbox is verified, the nominated mobile is verified as controlled by an authorised owner or manager, the recipient approves operational alerts, the visitor-facing privacy collection notice is in place, the provider and regulatory requirements are satisfied, the alert wording is approved and a real form, email and SMS test passes. Changing the destination mobile pauses SMS alerts until the new destination is verified. If SMS is paused, the email route remains the fallback subject to provider availability.

10. Honest review follow-up

After setup and testing, the plan includes one neutral review request for each eligible completed job supplied through the agreed trigger. An eligible completed job means a genuine customer job that you accurately mark as completed and for which the customer may lawfully be contacted.

The same request rule must be applied equally to all eligible completed jobs, regardless of whether you think the customer was happy or unhappy. The request asks for honest feedback and must not ask for a particular rating, offer an incentive, screen out criticism, discourage a negative review or direct customers differently based on sentiment.

You must provide an accurate completed-job signal, a valid review destination and any consent or customer information reasonably needed for the request. Connecting a complex job-management system or correcting unreliable source data may require a separate written scope. We may pause review requests if the source data, consent, review destination or provider connection is unavailable or non-compliant.

We do not guarantee that a customer will respond, that a review will be published, that a platform will retain it, or that a rating will increase. Review platforms control their own profiles, moderation and policies. Google Business Profile management is not included unless separately agreed in writing.

11. Local SEO foundations and ongoing improvement

The initial website build includes reasonable local search foundations for the agreed site, including clear page titles and descriptions, headings and local service-area content, crawl and indexing controls, sitemap setup, relevant structured data, mobile and speed fundamentals, internal linking, and connection to available search tools where access is supplied.

Ongoing local search improvement is bounded by the included 30-minute monthly improvement cycle, quarterly health review and annual visual and content refresh. We use these to identify and implement a practical website improvement within the available time and agreed scope.

The plan does not include a ranking guarantee, paid advertising, backlink campaign, paid link placement, directory or citation campaign, ongoing long-form content program, competitor campaign, or full Google Business Profile management. Larger service-area expansions, new pages or specialised SEO work require a separate written scope.

12. Billing, GST, included messages and extra charges

• Stripe processes the recurring monthly payment using your selected payment method.
• The A$290 monthly price is in Australian dollars and includes GST.
• You authorise recurring monthly charges until the plan ends.
• The plan includes up to 100 outbound SMS segments per paid month shared across Missed Call Rescue, New Lead Text Alert and the 5-Star Google Review Funnel. A provider may split one visible text into multiple segments based on its length, characters or technical format, and each segment counts toward the allowance.
• Unused SMS segments do not roll over, convert to credit or reduce the next month's fee.
• When the allowance is reached, all new automated SMS sends pause. There is no automatic overage charge. New Lead Text Alert email delivery continues subject to the website and email providers being available. More segments, an extra number, extra recipient or any other usage must be agreed in writing before we activate it or charge for it.
• Client or carrier porting, forwarding, voice and larger integration costs are separate. We will identify an expected charge and obtain your written approval before incurring a charge on your behalf.
• We will give at least 30 days written notice before changing the monthly plan price. You may cancel before the changed price takes effect.

13. Communications activation and timing

The three-business-day commitment in section 4 applies only to the website launch. It does not promise that the managed number, missed-call text-back, New Lead Text Alert SMS or review follow-up will activate within three business days.

Communications activation depends on provider and carrier availability, regulatory verification, number purchase or porting, call routing, your consent records, approved wording, a verified nominated inbox and authorised owner mobile, an accurate visitor-facing privacy collection notice, a working review destination, reliable completed-job information and successful end-to-end testing. We will progress activation with reasonable care, tell you about a known blocker and start each function only when its required checks pass.

A communications function that is awaiting approval, blocked or paused does not delay the website launch if the website conditions in section 4 are ready.

14. Failed or overdue payment

If a payment fails or remains overdue, we may retry the payment and ask you to update the payment method. If the amount remains overdue after reasonable notice, we may pause new edits, deployments, the managed website service, form and email delivery, lead alerts, messaging, review requests and the managed number.

Where reasonably practicable, we will give you a chance to fix the payment issue before taking the website or communications functions offline. We may act immediately where continuing service would create a material security, legal, compliance or infrastructure risk. We will restore the service after the account is brought up to date where reasonably practicable and subject to provider availability.

15. Your responsibilities

You agree to:

• give accurate business, contact, service, pricing, customer, job-completion and legal information;
• supply requested content, decisions, approvals and access within a reasonable time;
• provide and maintain the correct enquiry inbox and, if owner SMS alerts are chosen, an Australian mobile controlled by an authorised owner or manager;
• secure the nominated inbox and mobile, and tell us promptly when the recipient, device or authority changes;
• publish an accurate privacy collection notice for the quick-quote widget, request only information reasonably needed to quote or respond, and not ask for health, financial, identity, payment-card or other sensitive information without a separately agreed lawful and secure design;
• ensure that you have the right to use and provide all names, logos, text, images, testimonials, customer details and other materials you supply;
• review factual claims, licences, professional statements, prices, offers and legally required disclosures before launch;
• keep your domain registration and any client-owned third-party accounts paid and active;
• keep account access secure and tell us promptly about suspected compromise;
• obtain and keep evidence of any consent required for calls, customer-facing texts and review requests, identify your business in messages, provide a working unsubscribe method where required, honour opt-outs and suppression requests, and not use purchased or unlawfully obtained contact data;
• apply the review request equally to all eligible completed jobs and not request review gating, incentives or selective positive-review solicitation; and
• use the website and communications functions lawfully and not ask us to publish or send deceptive, infringing, harmful or unlawful material.

You remain responsible for your business, its services, its customer communications, the purpose and fields of its enquiry form, its recipients and follow-up, its consent records, and legal or industry compliance that is specific to your activities. We may rely on information and approvals you provide unless it is clearly incorrect.

16. Domain, number and account access

You retain ownership and control of your domain. Registrar access is used only for the authorised domain connection and is stored temporarily in our secured credential vault, not in our sales records. We remove the active vault item after domain verification and no later than seven days after launch. You keep control of two-factor authentication and should change the registrar password after launch.

Do not put registrar passwords, identity documents, photo identification, OAuth credentials or Google, Meta or other account passwords into the non-secret setup sections. Registrar credentials are accepted only through the restricted credential-vault handover. Phone regulatory identity checks and Google Business Profile, calendar or similar account connections happen later through a guided provider or OAuth screen when required.

A number you already own remains yours. If we provision a managed number through our provider, its use is included only while the plan is active and remains subject to provider and regulatory rules. You may request a port to a provider account you control under section 25, where technically and legally available.

The mobile nominated to receive owner lead alerts remains yours, is separate from the managed sending number and is not transferred to us. The alert may be sent from a provider-managed number, and we do not promise that a particular sending number or sender label will be shown.

You confirm that you are authorised to provide any access, account, domain, telephone or customer information you give us. We will use the access only to provide the Website plan and will apply reasonable security and access controls.

17. Changes and extra work

Either party may suggest a change. We will tell you if a request is outside the included service before performing chargeable extra work. Extra recipients, numbers, widget fields, complex conditional forms, CRM syncing, booking flows, conversational messaging, custom routing, other integrations or other extra work require a separate written scope or your written approval of the price and deliverable.

A delay caused by changed requirements, missing information, unavailable access, your requested pause, provider or regulatory verification, or a third-party outage may move an estimated delivery date or pause the section 4 launch period for the time reasonably affected.

18. Third-party services

The service depends on providers we do not control, such as domain registrars, payment processors, hosting networks, email providers, telephone carriers, messaging providers, review platforms, search platforms, analytics services and web browsers. Their availability, terms, pricing, approval requirements and functionality may change.

We are responsible for selecting and managing our providers with reasonable care, but we are not responsible for an interruption, rejection or change outside our reasonable control. If a material third-party change affects the service, we will take reasonable steps to restore the agreed function or propose a practical alternative.

Any third-party product, licence, profile, telephone service or account that you own or buy directly remains subject to that provider's terms and charges.

19. Intellectual property

After all amounts due for the service are paid, you own the final website-specific text, page designs and source files we create specifically for your business, excluding the items described below. You grant us a licence to host, reproduce, modify and deliver those materials for as long as needed to provide the plan.

You retain ownership of materials and customer data you provide. You grant us a licence to use, adapt and process them only as needed to perform the service.

We and our licensors retain ownership of pre-existing or reusable tools, templates, libraries, components, methods, workflows, general know-how, brand assets and third-party materials. We grant you a perpetual, non-exclusive licence to use any of our reusable material that is embedded in the exported website files, solely as part of your website. Third-party open-source components remain subject to their applicable licences.

We will not publicly identify your website as a case study without your prior approval.

20. Confidentiality, privacy and security

Each party must keep the other party's non-public business, customer, security, pricing and technical information confidential, use it only for this agreement, and protect it with reasonable care. This duty does not apply to information that is public through no breach, already lawfully known, independently developed, lawfully received from another source, or required to be disclosed by law.

We may share confidential information with service providers and professional advisers who need it to support the service and are subject to appropriate confidentiality duties.

We handle personal information only as reasonably needed to provide, secure and administer the plan, meet legal obligations, process payment, deliver the included communications and respond to support requests. Quick-quote details may pass through website, email and messaging providers and a concise alert may appear on the lock screen of the nominated mobile. We minimise the SMS alert and keep the complete submission in email. You control the collection purpose, form fields, recipients, follow-up and recipient-device security.

Each party must promptly tell the other about a security incident affecting information supplied under this agreement where notice would reasonably help reduce harm.

We use reasonable technical and organisational controls, but no internet, email, telephone or messaging service is completely secure. You must not send highly sensitive personal, health, financial or identity information through the included communications functions unless we have separately agreed appropriate controls in writing.

21. Service standard and no guaranteed business result

We will provide the service with due care and skill. We do not guarantee uninterrupted availability, a particular search position, index date, visitor volume, enquiry volume, authentic or complete submissions, alert speed, email or message delivery, response speed, lead quality, lead conversion, review volume, review rating, conversion rate, revenue or other business result. Any example, projection or preview is illustrative unless we expressly confirm a measurable commitment in writing.

You acknowledge that results can be affected by your offer, reputation, market, pricing, response speed, customer consent, customer sentiment, advertising, competitors and third-party platforms.

22. Australian Consumer Law and refunds

We do not provide a refund merely because you change your mind. This does not limit any right to a remedy for a failure to meet a consumer guarantee. Depending on the circumstances and applicable law, a remedy may include correction of the service, cancellation, a refund for an unused portion, compensation for reduced value, or compensation for reasonably foreseeable loss or damage.

To request a remedy, email us with the Checkout email address, the affected website, what happened and the outcome you seek. We will assess the request promptly and may ask for information reasonably needed to investigate it.

23. Liability

Nothing in this section limits liability that cannot lawfully be limited, including liability for fraud, wilful misconduct, or rights and remedies available under the Australian Consumer Law.

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when this agreement was made. Each party must take reasonable steps to avoid or reduce loss.

Where liability may lawfully be limited, our total liability arising from this agreement is limited to the greater of A$1,000 or the fees you paid under this agreement in the 12 months before the event giving rise to the claim. This cap does not apply to our breach of confidentiality, infringement of your intellectual property rights, or damage caused by our fraud, wilful misconduct or gross negligence.

24. Cancellation, suspension and termination

Your cancellation right

You may cancel at any time before the next billing date. Cancellation takes effect at the end of the current paid monthly period, and we will not charge another monthly fee after that date.

Our right to end the plan

We may end the plan for convenience by giving at least 30 days written notice. If we end it for convenience during a paid period, we will continue service until that period ends or refund the unused part of that period.

Ending for breach or risk

Either party may end the agreement if the other materially breaches it and does not fix the breach within 10 business days after written notice. We may suspend or end the website, number, form, email or communications service immediately if its continued operation is unlawful, materially unsafe, seriously abusive, infringes another person's rights, breaches a provider rule, or creates an urgent security or privacy threat. Where reasonably possible, we will first explain the issue and allow it to be fixed.

25. What happens when the plan ends

At the end of the service, managed hosting, deployment, monitoring, form and quick-quote email delivery, monthly improvements, New Lead Text Alert SMS, missed-call text-back, review requests, local search improvements and access to the managed communications workspace stop. Your domain remains yours and you may point it to another provider.

If you ask within 30 days after the service ends, we will provide a reasonable export of the latest deployable static website files and a reasonable machine-readable export of your available customer, quick-quote and communications data at no additional charge, subject to provider capability, privacy obligations and the rights of other people. The export does not include our accounts, infrastructure, reusable internal tools or workflows, paid third-party licences, managed form service, or provider-owned system data.

If you want to keep a managed number we provisioned, you must request porting before the plan ends. Where the provider, regulation and technical setup allow transfer, we will reasonably assist you to port it to a provider account you control. You are responsible for any porting, carrier or account charge. We do not guarantee that a provider will approve a port. If you do not make a timely request, or a transfer is unavailable or not completed, the number may be disconnected or released after the service ends and may not be recoverable. A number you already owned remains yours and we will reasonably assist with its disconnection from our service.

We may delete service data after the 30-day export period, subject to any information we must retain for payment, tax, security, consent, opt-out, dispute or legal purposes. Sections that by their nature should continue after termination remain in effect, including confidentiality, intellectual property, liability, accrued payment obligations and dispute terms.

26. Events outside reasonable control

Neither party is responsible for delay or failure caused by an event outside its reasonable control, such as a widespread provider outage, carrier failure, natural disaster, serious network failure, government action or civil emergency. The affected party must notify the other where practicable and take reasonable steps to reduce the impact. The section 4 launch period pauses for the time reasonably affected by such an event and resumes when the event no longer prevents launch. Payment remains due for service already supplied.

27. Notices and disputes

We may send plan notices to the email address recorded in Checkout. You may send notices to mitch@threeday.ai. A notice is treated as received when it is delivered without an automated failure message, or on the next business day if sent outside normal business hours in Victoria.

If a dispute arises, each party agrees to first give the other written details and a reasonable opportunity to resolve it in good faith. This does not prevent either party seeking urgent relief or using any right or complaint process available by law.

28. Governing law and general terms

This agreement is governed by the laws of Victoria, Australia. The parties submit to the courts and tribunals that have jurisdiction in Victoria, subject to any right that allows you to bring a claim elsewhere.

You may not transfer this agreement without our written consent, which we will not unreasonably withhold. We may transfer it as part of a genuine sale or restructure of our business if the transfer does not materially reduce your rights.

If a term is invalid or unenforceable, it will be read down to the minimum extent needed or removed, and the remaining terms continue. A delay in enforcing a right is not a waiver. Headings are for convenience only. “Including” does not limit the words that follow it. Electronic acceptance and records are valid to the extent permitted by law.

29. Contact

Ask any questions before paying. For plan, billing, cancellation, export or agreement questions, contact:

ThreeDayAI
ABN 15 381 436 058
Melbourne, Victoria, Australia
Email: mitch@threeday.ai
Phone: +61 481 324 039

Keep a copy of this agreement and your Stripe payment receipt for your records.